About your delivery

Free UK mainland delivery is standard here

Here's how what you order gets to you

First, you choose and order the stuff you want. We show you the quantities that we have in stock, so you know if it's really going to get shipped. (We hate the Internet lottery of not quite knowing if what you are ordering is really going to be sent immediately)

Then we lovingly put it in a suitable sized package - reusing boxes / packaging wherever possible (it may not always look the best - but we try to do what is best to reduce waste).

We try and ship all orders placed before 4pm Mon-Fri , and orders placed before 11am on Saturday on the same day as the order.

(Did we mention that we use Royal Mail for all of our deliveries? - although for some larger / heavier / valuable items we will use other carriers.)

Live in the Highlands / Islands / Northern Ireland part of the UK? - we still don't charge for delivery.

The Royal Mail then work their magic - and somehow it ends up where you wanted it delivered.

Note: If it's too big to put through the letter box and you are not in then your postman will probably leave you a nice card asking you to collect from your local post office.

Another note: If it is too big to go via Royal Mail we will send with Parcelforce / DHL / City Link - this sometimes takes longer as we have to arrange a carrier.

When your parcel leaves us we e-mail you with a dispatch notification so you know it is on its way.

What if it doesn't go to plan?

Even with all the best of intentions - it is still possible (though not probable) that things can go wrong, unfortunately.

Just contact us by clicking here and letting us know what the issue is - and we will resolve it.

Deliveries outside UK?

We can deliver to European Union countries - although this will take longer than UK deliveries (it is further away after all), unfortunately - we do not currently deliver outside of the European Union.

Look too expensive to the EU? We use DHL/Fedex/UPS - trying to get the best delivery service while keeping the cost as low as we can. If it costs us less than we charge you, we'll refund you the difference (we are not here to make money from postage)