Top sellers

Legal stuff

Oh no - the legal stuff

Come on - we're building a better place and a relationship here.

We are not going to bother with lots of legal statements which you probably won't read anyway, or are made so complex that they are almost non intelligable.

We will do our best to exceed what you are expecting - whatever that is.

If you purchase something and are not happy - we will refund you - as simple as that.

You can contact us at the address below:

Brilliant Bikes

13-14 Broomhall Buildings

Chobham Road




Or by calling us on: 0800 756 1284

Or by using our contact form

Privacy Policy

Here at Brilliant Bikes we are committed to protecting your privacy. We will only use information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent. Except for details of your order (Confirmation, Shipping info and a follow up to make sure you have received it).

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

      your name

      address for delivery and invoicing

      phone number

      email address

      birthday - so we can send you a card (though we don't guarantee it - sorry)

Credit/debit card details are not stored by us as payments are handled by PayPal / PaymentSense

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by logging into our web site or emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We will not transfer your information outside the EEA (European Economic Area).


Cookies are small pieces of data which are stored for you on your computer by your web browser. They're used to improve your online experience by almost every website, including Brilliant Bikes – which is one of the reasons we think it's important that you understand how cookies work, what they're for, and when they're being used. We want to make sure you're comfortable using them.

For more info about cookies check out this Wikipedia article on cookies

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way could be used to identify you (for example to save you logging into your account each time) unless you modify your browser settings.

If you have any questions/comments about privacy, please do feel free to contact us.


Concept and production: This Web site was created using PrestaShop™ open-source software which we would highly recommend.